One miraculous day the app changed and added a button that stated: redeem credits. Then customer service refunded my credit to my card and assured me that “I was in charge”. Credit at one point and my husband screaming about not worrying about it. That only made me feel like I would loose my phone service so I would hit the pay button the night before it was due. They assured me that if I did nothing then the points would be utilized. Unfortunately, your customer service personnel were more confused than I was. When I hit pay my bill, it would charge my credit card. I am over 70 and when I started using your app I spent my time on the phone with customer service to try to figure out how to use the app.
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